Tips for Business Travel Agents: What You Need to Know About Flight Delay Compensation

Do you arrive at the airport, the flight is delayed or even canceled? Compensating for a flight delay is an important topic for travelers to know, especially when it comes to business travel. Due to bad weather such as snow, safety warnings or strikes, the reasons for delays and flight cancellations are many. But whatever the reason, it means you will have to involuntarily stay at the airport before you can travel to your destination or home. Alternatively, you may be entitled to compensation for flight delays or refunds. Here are some important rules to help you stay out of pocket and make the most of your involuntary extra time.

1. Know your rights

From receiving compensation for all food and beverage expenses to receiving a hotel or other alternative transport you need to know what you are entitled to. Therefore, if your flight is canceled or severely delayed, you are protected by a Prohibition Regulation (EU Regulation 261/2004 and EEC Regulation Э 295/91). If no “emergency” applies, you may be able to claim compensation for the financial flight delay for canceled or severely delayed flights for a total of:

250 euros (210 pounds) for flights between the EU not exceeding 930 miles

400 euros (330 pounds) for flights between 930 and 1860 miles

600 euros (500 pounds) for other trips (long-distance flights)

This applies to EU flights, which include any flights departing from an EU airport and arriving with an EU-based airline. In addition, your compensation may be reduced by 50% depending on the flight distance and final arrival time. This means that the reduced compensation applies to short-haul flights for two hours, to medium-haul flights for three hours and to long-haul flights for four hours. But remember, flight delay compensation only applies if the airline is at fault (i.e., God’s act is not in effect, such as natural disasters, including earthquakes, volcanoes, bad weather, or political unrest). To claim compensation for a flight delay, simply write to the airline the flight number, date, duration of the delay and the reason for the claim. Sometimes airlines try to offer you vouchers as compensation for a flight delay, but you don’t have to accept them and can ask for a refund instead. If your airline refuses to reimburse you, contact the Civil Aviation Authority (CAA) for support and advice. Please note that technical malfunctions, unless they occur as a result of events which by their nature or origin are not part of the airline’s normal exercises, are not considered to be an emergency.

Your right to compensation comes into force if the delay is at least five hours. You must receive reimbursement within seven days of the air ticket, the part of the trip that has not been traveled, and the parts that have already passed, provided that they will then be useless. Where applicable, you may even be entitled to the earliest possible return flight to the place of departure or re-routing along with a refund.

During a break in the trip you should get help from the airline including food, drinks, two free phone calls, faxes or emails, as well as accommodation and transportation to and from the hotel – where applicable. This is regardless of the reason for the delay / cancellation.

2. Network connections

Always good to be friends, so why not use downtime to expand your network. Try to see the positive in dealing with flight delays. From a practical level you can split costs, for example, by taxi to the city. Also the friendliness to the airport staff can be helpful. Especially in such situations they face a lot of stress and unfriendly customers, although delay / cancellation is not their personal fault. If you’re friendly, they’ll most likely help you, maybe even give you extra advice.

3. Gate accident in the halls of the airport

Those of you who fly in business class or are members of the corporate loyalty of airlines or frequent flight systems will already be in the VIP lounge, enjoying a nice drink and peanuts. It is much quieter and calmer here. This may be the best option if you need to wait for a flight delay. But if you’re not flying in business class and not participating in a loyalty program, please note that in some cases these halls are not exclusive and you can access them for a fee of around £ 20. It can be much cheaper than getting food and drinks at the airport bar.

In addition, check-in agents in these lounges are often authorized to quickly make last-minute booking changes, and the queue in front of you is usually much smaller. At the very least, you can enjoy Wi-Fi and free snacks (or booze!) While you have to wait. In case of flight cancellation or long delay and you are at the airport, contact the airline with which you are traveling immediately. To change your ticket and get advice on available options, it is best to contact your airline box office as soon as possible. Your business travel management company should constantly provide active support over the phone, as does Flightline Travel.

What are your main tips for dealing with flight delays and cancellations?

© Copyright Flightline Travel Management Ltd. All rights reserved. All stated amounts and prices are correct at the time of publication.

Flightline Travel Management – active business travel support services for corporate travelers